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Understanding our refund terms and conditions for ESTA application services. Clear guidelines to help you make informed decisions about your application.
Our refund policy is designed to be fair and transparent, protecting both our clients and our business operations.
Our service's refund policy states you may receive a refund for the service fee only if you cancel within 24 hours of payment confirmation. After the initial 24-hour window, or if the application has been submitted to the government, you are generally not entitled to a refund, though you may be refunded government fees in some cases.
Important: We reserve the right to refuse service and retain fees if unlawful acts are suspected.
You can cancel your application within 24 hours of receiving email confirmation of your payment and receive a refund of our service fee. This grace period allows you to reconsider your application without financial penalty.
You may receive a refund if we are unable to provide the service as stated in our contract. This includes technical issues on our end that prevent the completion of your application or unforeseen circumstances that make service delivery impossible.
In rare cases involving documented medical emergencies, travel restrictions, or other exceptional circumstances beyond your control, we may consider refund requests on a case-by-case basis, even outside the standard 24-hour window.
If you wish to cancel after the 24-hour period has passed, you are generally not entitled to a refund of our service fees. This policy ensures we can maintain our operational efficiency and continue providing quality service to all clients.
For applications canceled after 24 hours, only government fees may be refundable in certain circumstances. Our service fees are non-refundable once the processing period begins, as significant resources have already been allocated to your application.
If your application has been submitted to the government authorities, no fees will be refunded. Once submitted, the application enters the official government processing system, and reversal is not possible.
We have the right to refuse service and not provide a refund if we suspect any involvement in unlawful or illegal practices. This includes but is not limited to fraudulent applications, identity theft, or any attempts to circumvent immigration laws.
If you believe you are eligible for a refund based on the conditions outlined above, please follow these steps:
Reach out to our customer support team through our website's contact form or support channels. Provide a clear explanation of your situation and reason for requesting a refund.
Include your order ID, application reference number, and any relevant documentation that supports your refund request. This helps us process your request more efficiently.
Our team will review your request within 3-5 business days and respond with our decision. If approved, refunds are typically processed within 7-10 business days to your original payment method.
Approved refunds are processed within 7-10 business days. The actual time for funds to appear in your account may vary depending on your bank or payment provider.
Refunds are issued to the original payment method used for the transaction. We cannot process refunds to different accounts or payment methods for security reasons.
In some cases, partial refunds may be issued depending on the stage of processing your application has reached when the cancellation request is made.
For international transactions, currency conversion rates may affect the refund amount. Any conversion fees charged by banks are not covered by our refund policy.
If you have questions about our refund policy or need to request a refund
Our support team is available Monday through Friday, 9 AM to 6 PM EST. We strive to respond to all refund requests within 24 hours.